Terms of Service

By using the Services, you agree, without limitation or qualification, to be bound by these Terms.  If you do not agree, please do not use the Services.

General 

All orders for Mr.Clean’s drycleaning & laundry services shall be subject to the terms and conditions set out herein. We however reserve the right to refuse service to any customer. All articles submitted to us must be claimed by presenting the order form within 30 days from the date of the order form. We shall not be responsible for any article not claimed within the said 30 days and shall have an absolute right to deal with any unclaimed article in such manner as we think fit.

Garment Care

We exercise the utmost care in cleaning and processing articles entrusted to us and use such processes which, in our opinion, are best suited to the nature and conditions of each individual article. Nevertheless, we shall not assume responsibility for any colors loss, shrinkage, or against damage to weak tender fabrics, etc. We shall not be responsible for trimmings, buckles, beads, buttons, zip, sequins, ornaments, etc. or any valuables claimed to be attached to or left on any
articles submitted to us.

Loss or Damage
All claims on the lost or damaged articles must be notified to us at the time of collection in such claim form as may be prescribed by us from time to time. Mr.Clean’s liability with respect to any lost or damaged articles caused by us shall not exceed ten (10) times the charge for cleaning that article, regardless of brand or condition.

Uncollected Items
Mr.Clean reserves the right to dispose of any articles not collected within 120 days of the date stated on the collection slip. Mr.Clean shall have no liability whatsoever in respect of items disposed of pursuant to this clause.

Modification or Suspension of the Service

You agree that Mr.Clean may, in its sole discretion and at any time, modify, discontinue, or suspend its operation of the Services, any part thereof or any Contents, temporarily or permanently, without notice or liability to you.

Cleaning Authorisation

For any article cleaned with the customer’s specific authorisation or permission, the articles will be processed at the entire risk of the customer and we shall not be held responsible for any damage developed thereon.

Re-cleaning 

Customers may return any cleaned article for re-cleaning provided that such article and a re-cleaning form as may be prescribed by us from time to time shall be completed and submitted to us at the time of collection.

Amendment

We reserve the right to change the terms and conditions and any prices for the drycleaning & laundry services without notification to customers.

Pick-Up & Delivery Service

Pick-Up & Delivery Charges

  • RM50.00 & above of transaction F.O.C
  • RM50.00 below of transaction, charges of RM8.00 X 2 ways will be incurred.

Cancellation of Transaction

If the customer refuses to proceed for laundry cleaning, the customer will need to bear for the pickup & delivery charges RM8.00 x 2 ways.

Unattended Delivery

If the customer misses the scheduled delivery, the customer must coordinate with Mr.Clean to reschedule. Customers will be subject to a missed delivery fee in the amount of RM8.00 if they fail to notify us 2 or more hours prior to the scheduled day & time.

Payment

The customer must complete the online payment of the agreed-upon charges on or before the completion of the Services.  All payments are non-refundable.

Express Service

50% surcharges in 24 hours with T&C apply.

Regular Service

Article return after 3-4 days.

Pickup & Delivery Hours

10.00 am – 5.00 pm (Monday – Saturday)